CustomFlex PTES
CustomFlex Case Center

Have a complex case and don't know where to start?

Submit the case. Our team performs the technical analysis, handles all the paperwork, and returns the patient to you to complete the oral rehabilitation.

Submit my case

Free analysis · Open to all specialties

This page is for you

If you've ever faced any of these situations, submitting the case solves it.

You have the case, but you're not the surgeon

Severe atrophy, extensive resorption, sequelae of trauma or tumor. The case came to you — and it doesn't have to walk out the door.

Not sure if a custom plate is indicated

Our technical team analyzes the CT scan and tells you whether the case is indicated — at no cost to you or the patient.

The process is long and you lack the structure

Documentation, exams, reports, paperwork with the health insurance plan. None of this is part of your practice routine — and it doesn't have to be.

You submit. We handle it.

From the first exam to the resolution of the case, our team takes over the process.

Technical case analysis

Evaluation of the CT scan and the feasibility of the custom titanium plate by the consultants of the 3D Technology Center.

Documentation support

Guidance on reports, records, and all the technical documentation needed to move the case forward.

Coverage guidance

We follow up with the patient and provide guidance on dealing with the health insurance plan, according to each situation.

Exams and paperwork

We organize what needs to be done, in what order, and accompany the patient at every stage of the process.

Virtual CAD/CAM planning

A device designed to measure based on the patient's exams, with approval before manufacturing.

Back to you

Once the surgical stage is completed, you receive the result and manage your patient's oral rehabilitation.

How it works

Four simple steps. You follow everything from start to finish.

Submit the case

Fill out the form with the patient's information and a brief description of the case.

Contact within 48h

Our team reaches out to understand the case and request the necessary exams.

Analysis and treatment plan

Complete technical evaluation and definition of the treatment plan together with you.

Rehabilitation with you

Once the surgical stage is resolved, the patient returns for oral rehabilitation at your practice.

The patient is yours. The paperwork is ours.

You don't lose the case, you don't lose the patient, and you don't take on what isn't part of your routine. What's yours stays yours.

Submit your case

Fill in the details below. Our team will contact you within 48 business hours.

Case Submission Form

All fields marked with * are required.

The more details you provide, the faster our team's analysis.

Your data and the patient's data are treated confidentially and used exclusively for the analysis of the case.

or send the exams directly via
Chat on WhatsApp

Frequently asked questions

The most common questions from those submitting a case for the first time.

Is there any cost to submit a case?

No. Case registration and technical analysis are free, both for you and for the patient.

Do I need to be CustomFlex certified?

No. The Case Center is open to any licensed professional, certified or not.

Do I lose my patient?

No. The patient remains yours. Once the surgical stage is completed, they return to your practice for oral rehabilitation.

Do I have to be the one to operate on the case?

It's not mandatory. Surgical management is defined case by case, together with you, according to your specialty and availability.

How long does the whole process take?

It varies depending on the complexity of the case and the available documentation. After the initial contact, we present an estimated timeline.

What if the case is not indicated?

You receive technical feedback explaining the reason and, when possible, guidance on treatment alternatives.